Troubleshooting an Offline Nest Device

Nest App Showing Nest Devices Offline

When your Nest products get disconnected from the WiFi, they will appear as “Offline” when you open up your Nest app. When the app shows this, you won’t be able to control your devices remotely until you are able to get them connected and back online again. 

Here are a few things to try to get your Nest product(s) back up and running:


  • Double check your home WiFi network is working.


Try going online using a personal device of yours and go visit any website of your choosing; this will help figure out if you are able to connect to the internet. If you are using a phone, it is important to note that you make sure you’re testing the connection with WiFi only and not using your cellular data. 

If you find that you’re unable to connect to the internet on your device, then this most likely means your network is down. If that’s the case, then you will then need to get to the root of your router’s issue before you’ll be able to bring your Nest products back online.


  • Go to Nest’s support website.


After getting to Nest’s support site, check the status of the Nest service. If it shows the service is down, just wait for it to resume.


  • Restart your WiFi router.


To restart your router, start by unplugging the wire that gives it power. After unplugging, wait 30 seconds, then plug it back in. After rebooting, you should see steady power and connections lights; this should give your Nest device a chance to try reconnecting.


  • Check for WiFi interference.


Sometimes WiFi can be interfered by other wireless household devices due to the electromagnetic waves they give off, so try turning off these devices that may potentially be interfering with your WiFi signal. (Ex: bluetooth devices, baby monitors, cordless phones, etc.)